HelpDesk Reps

If you're a HelpDesk representative who will be fielding questions from users about using Google Apps, here are some resources to help you out.

HelpDesk Resources

Google Mail & Calendar Troubleshooting

Learn to:
  • Quickly resolve common issues with Gmail and Google Calendar
  • Use Google's online resources to troubleshoot issues

HelpDesk setup and training tips

Get tips on how to:
  • Set up your HelpDesk operations to support Google Apps
  • Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google

For best compatibility for all Google apps download and install these Applications

Computers & Laptops

Chrome Browser - Allows to drag and drop files in the browser, great for switching between Google Apps Accounts.

Consider IEtab or other simulators for webpages that are not up to date.

Google Drive - The application that creates a Google Drive folder that syncs with the Google Drive online account.