HelpDesk Reps

If you're a HelpDesk representative who will be fielding questions from users about using Google Apps, here are some resources to help you out.

HelpDesk Resources

Google Mail & Calendar Troubleshooting

Learn to:
  • Quickly resolve common issues with Gmail and Google Calendar
  • Use Google's online resources to troubleshoot issues

HelpDesk setup and training tips

Get tips on how to:
  • Set up your HelpDesk operations to support Google Apps
  • Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google
http://emailintervention.ca


For best compatibility for all Google apps download and install these Applications

Computers & Laptops

http://google.com/chrome

Chrome Browser - Allows to drag and drop files in the browser, great for switching between Google Apps Accounts.

Consider IEtab or other simulators for webpages that are not up to date.

https://tools.google.com/dlpage/drive/index.html?pli=1

Google Drive - The application that creates a Google Drive folder that syncs with the Google Drive online account. 


http://www.google.com/mobile/